Yes! If your plan doesn’t yet include funding for Plan Management (called ‘Improved Life Choices’), you can request a light plan review with the NDIA. We can guide you through this — it’s a simple process.
No. Plan management only affects who manages your NDIS budget. You keep the same support workers, therapists, or coordinators — we just take care of the finances.
In most cases, the NDIS does not allow payment to informal supports (like close family), but there are exceptions. We can help you understand the guidelines and how to request approval if needed.
If you make a mistake or something doesn’t look right, just let us know immediately. We’ll pause the payment, follow up with the provider, and help you resolve it fairly.
Absolutely. We support clients Australia-wide through phone, email, and digital tools — no matter where you live.
You can choose! Some participants want to approve each invoice, while others prefer automatic payments. We’ll tailor it to your comfort level.
Support coordinators help you connect with services and understand your plan. Plan managers (like us) focus on funding, payments, and budgeting. We often work closely together to give you the best support.
Yes! We provide regular updates, custom reports, and alerts if anything looks off. We want you to avoid overspending or underspending.
Yes — you don’t have to wait for a new plan. Switching is simple, and we’ll handle everything from your current provider.
We currently offer [email updates / online dashboard / downloadable reports]* to help you stay informed. A mobile app is also in development.
At PlanSmart Pro, we simplify the financial side of your NDIS plan — so you can focus on achieving your goals.
